Mergers have become an important self-preservation tool for banks and financial institutions in the wake of the global financial crisis. These firms, however, face considerable challenges with respect to M&A activity and its potential negative impact on their customer bases. In the customer’s mind, it’s all about trust and confidence, but people lose faith when they see mergers as a result of financial duress. Thus, it is necessary to lay out plans that can prevent consumer attrition and reassert confidence during the interim period.
How do mergers affect consumers of the banks involved? What factors erode consumer confidence in the institutions and what can be done? The Knowledge Group is assembling a panel of distinguished professionals to help banks, financial institutions, and industry watchers understand the impact of bank mergers and to teach them how to retain consumers in these turbulent times.
Course Level: Intermediate
Prerequisite: None
Method Of Presentation: Group-Based-Internet
Developer: The Knowledge Group, LLC
Recommended CLE/CPE Hours: 2.0
Important Note: Your State Bar or Accounting Board will make the final determination with respect to continuing education credit. If you are applying for CLE credit in Texas you must register 20 days before the event date or you will not be able to obtain CLE credit.
Advance Preparation: Print and review course materials
Course Code: 093918
Carl Carande
Principal, Advisory and Banking and Finance
Jamie L. Boucher
Partner, Financial Institutions Regulatory Group
Tim Phelps
Managing Director
Timothy R. McTaggart
Partner
Tim Phelps, Managing Director, KPMG LLP
- Industry Trends and Statistics Pertaining to Customer Experience / Attrition
- Common Drivers of Customer Attrition
- What can a Bank do to measure, mitigate and report on Customer Experience/ Attrition
Jamie L. Boucher, Partner, Financial Institutions Regulatory Group, Skadden Arps Slate Meagher & Flom LLP
- Current Financial Institution Regulatory Structure
- Proposed New Federal Agencies and Offices
- Proposed Changes to Bank Regulatory Structure
- Regulators Unchanged
- Impact of the Proposed Legislation on Bank M&A
- Role of the Federal Reserve Board
- House Proposal
- Kanjorski Amendment
- Senate Proposal
- Limitations on Acquisitions and Activities
- Outlook
Timothy R. McTaggart, Partner, Pepper Hamilton LLP
1. From the acquired bank’s perspective, need to reassure clients of good
relationship, continuity and service by management team remaining,
or from those being brought in by the acquiring bank.
2. Need to anticipate, and take steps to guard against, adverse publicity
arising from:
- Poor regulatory relationship, possibly in connection with an application/hearing process
- Poor systems integration for clients (e.g., check books, ATM cards, bank-by-phone numbers, etc.)
- Poor reaction to deal from the investment community
3. Need to manage expectations within local community.
- Attorneys in Banking & Finance
- M&A & Bankruptcy Attorneys
- Risk Officers
- CFOs
- Bankers
This is a must attend event for anyone interested in understanding the effects of bank mergers.
- New guidance explained by the most qualified key leaders & experts
- Hear directly from key regulators & thought leaders
- Interact directly with panel during Q&A